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Resources

Business Answering Services: An FAQ

It's no secret that call answering services are an investment that can drastically improve communication and customer service in countless business settings. According to a 2016 report from Forbes, businesses are losing $62 billion per year due to bad customer service, and with proper usage, on call after hours answering services can help to enhance the overall customer service experience.


How Your Company Can Reduce Customer Hold Time

When it comes to running your company, customer service is key. But here's something you didn't know: a 2016 Forbes report found that businesses are losing $62 billion per year due to bad customer service. And, too often, poor business answering services are a significant part of this loss. When your customers are constantly left on hold, they lose patience. And when they lose patience, you might lose their business.


Don't Let Running a Business Stress You Out, Ease The Burden With Phone Services

If you're a small business owner, then you're probably wearing several dozen hats on any given day. You're the person in charge, the manager of your employees (including your managers), the problem solver in chief, and if you're particularly involved in day-to-day operations, you might even be taking customer service calls. You can be overworked, under immense pressure, and feel like you're juggling everything.


Common Customer Service Complaints: How To Prevent Common Problems

No matter your industry, you probably know that the customer reigns supreme. Even if they aren't always right, they need to be treated with respect and care. After all, it's way more cost-effective to do what you can to make a current customer happy than to gain a replacement patron. Still, U.S. brands lose nearly $41 billion each and every year due to poor customer service. By listening to the most common types of negative feedback from customers, you can take steps to prevent these same issues at your organization. Here are just a few of the most common problems people have with customer service experiences.


Don't Make These 3 Costly Business Mistakes

Running a business can be quite rewarding, but it can also be extremely difficult. You, as the owner, have to ensure that your company is earning money, your employees and customers are happy, the financial and legal aspects are taken care of, and you must oversee virtually every other aspect of business. Because of all these responsibilities, it can be easy to feel overwhelmed and ignore or forget about other important aspects of business.


3 Ways Business Answering Services Can Assist Your Company

24 hour answering service, business answering services and call answer services are solutions to one of the most difficult problems a company can face: not being able to get to the phone. If a customer or client wants to discuss their issues or have a business deal to discuss with a particular company, they don't like being put on hold. They want to talk now.


A Few Excellent Benefits of Call Answering Services for Small Businesses

As a small business owner, you might have your hands full all the time. But if your hands are full, who can you trust to answer the phone if a customer or a vendor calls with a question? You might feel like the only things that get done right are the things you do yourself.


The 4 Major Don'ts of Customer Service

We all know that customer service is the backbone of any successful business. Even with the rise of social media, a full 80% of consumers prefer to contact customer service reps over the phone. With this in mind, it is crucial to invest in business answering services for your company as a way to establish and keep contact with your customers out of business hours.


Make Communication Easier With Your Customers With These Simple Techniques

We all know how important communication is for a business and its customers. After all, if your customers are not able to reach you with their questions, concerns, and comments, how will you be able to hear exactly what they need?


3 Simple Ways Your Business Can Budget for Telephone Answering Services

Increasingly, potential customers expect top-notch customer service when they call a business. If their phone call goes straight to voicemail, 80% of them will hang up, causing the business to lose out on customers and revenue. Conversely, following an excellent customer service experience, two-thirds of consumers say they're willing to spend an average of 13% more with a particular company.


Give Your Business a Competitive Advantage With These 3 Essential Tips

Running a business is a lot of work. With all the resources available nowadays, businesses come and go more than ever before, so it's even more difficult to stand out as one of the best. Obviously the product or service your company offers is the integral part of your business, but there are other factors that you must focus on if you truly want to succeed.


10 Ways Customer Service Affects Your Business

Every business owner understands that customer service is important, but many underestimate just how powerful that connection can be. Even a simple, cheap answering service to staff your phone lines may drastically improve your sales and customer satisfaction, leading to increased profits overall. Here are 10 startling facts about consumer attitudes toward customer service that may make you rethink how your company does business over the phone.


The 3 Biggest Misconceptions About Phone Answering Services

If you're still hesitant about hiring a phone answering service or an after hours call service, it may be time to take a step back and reexamine your doubts. There are a number of misconceptions out there about what exactly modern telephone answering services are and what they really do.


How to Expand Your Small Business With an Answering Service

One of the most difficult obstacles many small business owners face is how to handle growth. While expanding transactions and gaining new customers is always good, the question remains: Should you hire new help to meet the growing demand, or should you try to tackle everything yourself to keep costs to a minimum?


3 Ways An Answering Service is Different Than a Call Center

When your business that closes down at the end of the day, but needs representation and customer service 24 hours a day, what do you do? Hire after hours answering services, of course. Their qualified professionals will staff your phones and guide customers, make referrals, and leave messages for your regular managerial staff to attend to in the morning.


3 Signs You May Be in Need of After Hours Call Answering Services

It's a great responsibility to have people, patients, or clients who depend on you. Don't let them down. Have a phone answering service take care of your after-hours calls so that you can get the rest and peace you need in your time off to do the best work you can on the job.


The Big Benefits of Phone Answering Services for Small Businesses

Small business owners know that time is money -- and there's never quite enough of it to go around. When you're trying to both grow your business and retain control over as much of your management as you can, you may find yourself stretched too thin when it comes to handling customer service, finances, record-keeping, and outreach all on your own.


Man Punched in Face for Looking Like Shia LaBoeuf, Actor Leaves Voicemail Apologizing

Even though 91% of all American citizens have their mobile device within reach 24/7, it just isn't convenient to answer a phone call sometimes. That is where the magic of voicemail comes in.


Looking to Improve Communication with Out-of-State Customers? Invest in a National Answering Service

Growing your local customer base can be a challenge, so if you're lucky enough to have clients all over the country, you shouldn't take it for granted. Unfortunately, a large percentage of companies with out-of-state customers unknowingly alienate them by not providing the real-time service and support that they give to local consumers.


Here's How Every Single Company, from Big to Small, Can Benefit from an Office Answering Service

Have you ever walked into your office early in the morning, listened to your voicemail, and realized you could have made a huge sale if you had just picked up the phone? Every single one of your customers adheres to a different schedule, and your company needs to be prepared to help them at all hours of the day.


3 Benefits of Having a Professional Answering Service For Your Buisness

Your company's customer service is one of the most important parts of the process of acquiring and maintaining a solid customer base. From the initial sale to issues with a dysfunctional product or dissatisfied customer, having a handle on the right way to help out customers is essential.


Here's How Answering Services for Small Businesses Can Help You Grow and Build Your Reputation

Small business owners have enough on their plate as it is, and dealing with customers outside of normal office hours is probably the last thing you want to do. Between paying bills, dealing with daily operations, and networking, most small business owners don't even have time to sleep, let alone answer customer service calls.


Looking for a Telephone Answering Service? Here are 3 Important Things to Consider

No matter what type of business you're involved in, you likely have customers that call your office at all hours of the day. Everybody has a different schedule, and you never know when one of your most valuable customers or patients will have an urgent concern.


3 Crucial Qualities to Look for in the Best Doctors Answering Services

Doctors are some of the busiest people on the planet, and keeping track of their patients' needs all throughout the day and night is almost impossible. If you're a medical professional as well, then you know you need to serve your patients as best as possible. In that case, you may need to consider outsourcing your after hours calls to a doctors answering service, which can provide your patients with vital information when you're out of the office.


Here's Why It's So Important to Invest in a Physician Answering Service for Your Office

Medical centers can be one of the most difficult places to work in, and there's often never time for a break during the day. When you finally do get to go home and relax, your patients will still need constant support, and they need to have a way to seek advice at all times.


Why No Amount of Technology Can Replace Talking to a Real Live Person

The foundation of any successful business is great customer service, and that all begins with a ring of the telephone. No matter what anyone tells you or how advanced technology may get, there will never be a better way to interact with your customers than with an old-fashioned phone call.


5 Things to Look at When Choosing an After Hours Phone Answering Company

Its easy to make a case for contracting with an after hours phone answering service. Despite the proliferation of digital channels available, many of your customers or clients still want to call you on the phone.


Why Repeat Customers Could Make or Break Your Business

Its commonly assumed that businesses need a steady stream of new customers to survive -- and if your business is like most, youve probably spent quite a bit of money on advertising trying to pull more customers in. But that assumption is, quite simply, not always correct.


The 7 Deadly Sins of Customer Service

Every time you answer a work call from a customer, you’re representing your business -- whether you think of yourself as a customer service representative or not. But are you representing it well, or poorly? It’s all too easy to fall into bad habits when it comes to dealing with customers on the phone.


Ask These 5 Questions or Risk Hiring the Wrong Medical Answering Service

If you�re choosing a live telephone answering service for your average business, then your focus should probably be on making sure the operators of any service you�re considering are courteous and well trained in phone etiquette. You might want to ask prospective companies how long a phone may ring without being answered (three rings is considered the polite max), how long a customer might be placed on hold (one unique survey of more than 2,500 consumers found that nearly 60% thought a minute of hold time was too long), or what kind of qualitative training operators receive (tone is actually the most important skill in telephone etiquette).


How to Respond to Common Customer Complaints

Telephone customer service is tough. That's one reason aside from reducing labor costs that having a contract with a live answering service is often a benefit for businesses; the operators for those live answering services are trained customer service agents who can handle tricky situations involving angry people. But whether your business uses telephone answering services or not, it can't hurt to put a little thought into the best ways to respond to dissatisfied customers on the phone.


The 6 Dos and Don'ts That Can Make Your Customers Happier

There's so much advice out there on customer service that it can be difficult to boil it down to the few tips that can really make a difference when it comes to your customers' perception of your business. To help you prioritize your efforts, here are six of the biggest dos and don'ts that will help you gain and retain customers.


5 Characteristics of Truly Outstanding Telephone Customer Service

Telephone etiquette is one of the most important aspects of business customer service strategy because, whether provided in house or by phone answering services, it increases customer satisfaction. But what, exactly, is good telephone etiquette? Some rules are quantified in minutes on hold and numbers of rings -- most experts say a business phone should never ring more than three times -- while others are extremely vague, such as the idea that tone is the most important vocal skill in great phone etiquette.


4 Types of Businesses That Can Benefit from Answering Services

Although they don't get a lot of attention, live telephone answering services are actually an important component of the business and customer service worlds, leading to better customer experiences and higher productivity for workers. Small businesses, in particular, tend to overlook the improvements hiring an answering service can make in their business models -- and overestimate the cost of such a move.


3 Common Myths About Answering Services, Busted

There are many misconceptions about what answering services are and do, and unfortunately, that can discourage some small or mid-sized companies from getting the small business answering services that could help them grow or maintain their businesses. Below are some of the most common myths about answering services that persist in the business world, as well as some information that counters them and might help you decide if you could benefit from a live answering service.


How an Answering Service Benefits Both Customers and Employees

If you run a small or mid-sized business, it's probable you've never even considered a live telephone answering service, assuming it's unnecessary or prohibitively expensive. But in reality, whether you're a medical practice needing a 24 hour answering service or simply a small tech company, a business answering service can be the best choice for both your customers and your business.


3 Reasons Your Business Might Need a Live Answering Service

Ideally, any call to a business should be answered immediately by a live person. One study that included more than 2,500 participants found that nearly 60% of consumers felt that a minute of hold time was too long; over 30% thought that any wait time at all was unacceptable.


4 Ways a Telephone Answering Service Can Benefit Any Business

With so many people dumping their landlines and communicating by email and text, telephones may seem like a thing of the past. But for many businesses, phones are still an important part of communicating with clients. If you run a business that takes a lot of phone calls, you may want to consider engaging an answering service, as doing so can lift a burden from your office staff and allow your employees to do whatever it is that your business does best.

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