We all know how important communication is for a business and its customers. After all, if your customers are not able to reach you with their questions, concerns, and comments, how will you be able to hear exactly what they need?

Unfortunately, many businesses don’t set up the proper technology that helps their customers get in contact. Prevent any and all communication problems by implementing these easy communication methods into your business.

Phone answering services

Consider this: a full 79% of consumers prefer to interact with companies by the phone compared to any other option. So with this in mind, it is crucial you have an answering service for your phone at all times, including after hours! After hours call services are fantastic in that they will give your customer flexibility when communicating — if they experience a problem outside office hours, they can still call and get in contact! Plus this gives you the option of prioritizing calls when they come in.

Social media

Social media is an incredibly powerful tool in terms of communication. Everyone nowadays has at least one social media account, and consumers love it when businesses have contact information easily accessible! All they need to do is tap a few buttons and they will be met with an easy way to message you. And you, as the business owner, just need to make it known that you have social media by putting links on your website and announcements all over your store.

Newsletters

While you may not think a newsletter is a great mode of communication between you and your customers, think again! A newsletter that comes bi-weekly or even monthly is a great reminder to your customers that your business is available to help. It is also a physical copy of your contact information, and since some customers need tangible reminders to contact you, a newsletter serves a great purpose.

No matter what method you use, the overall goal for your business is to make it easy for your customers to contact you. Interested in using our after hours call service? Contact our professionals today and we’ll get you sorted in no time.