Even though 91% of all American citizens have their mobile device within reach 24/7, it just isn’t convenient to answer a phone call sometimes. That is where the magic of voicemail comes in.

Think about it. If you friend calls and leaves you a voicemail telling you to meet at your favorite cafe in 20 minutes, you’ll go, right? But if a business calls you, leaves a voicemail advertising their services, will you call them back? The majority of consumers — 80% — say no and will hang up in the middle of a business voicemail.

But if you are Mario Licatio, New York City resident, checking your voicemail brings a whole slew of surprises. The actor Shia LaBeouf left him a two-minute long voicemail.

How? Why? Why does the star of Transformers care about this lowly art director in New York City?

Turns out Licatio was punched in the face by a random stranger as he emerged from a Lower East Side subway station. As the assailant ran away, he screamed: “This is because you look exactly like Shia LaBoeuf!”

The punch gave Licatio such a bad black eye that he had to get stitches. He didn’t think much of it until he saw the actual actor Shia LaBoeuf left a comment on his Instagram social media account saying he had left a voicemail on Licatio’s work phone.

The voicemail was a two-minute long apology from the actor sending his condolences and hopes that one day the both of them could become friends. Licatio’s new fame has launched him on the path of a trending Internet star, and people are coming up to him in a non-violent manner, recognizing him as the unfortunate soul who got punched.

An answering service is an extremely important method of communication between two people, celebrity or not. Since the number one thing people are looking for when they call a business is impeccable customer service and to have their problems resolved quickly, a phone answering service is crucial for any business.

Whether you are a physician offering after hours call services, a large corporation looking to implement a national answering service, or a small business wanting to install cheap answering services, the power of voicemail will connect you to your customers and will offer you a great customer service tool.

Contact the professionals at A Better Answer to get started today!