Answering the phone when someone calls your business seems like a no-brainer. If a customer wants to speak with you, it’s important to answer! But what if a customer calls before you open or after you close for the day? Will you have a voicemail set up? Or will you take proactive measures to make sure your customers are taken care of?

If you want to make sure your customers feel supported and trust in your business, you may need a 24 hour answering service. If you’re running a business in one of these fields, here’s how a 24 hour answering service could help you.

Medical Services

No matter what part of the medical field your business operates in, answering the phone is crucial to patient health. Whether it’s a patient or a primary caregiver calling, they often need information or support right away. Any kind of doctor’s office, urgent care center, medical records facility, hospital, or in-home health provider can greatly benefit from a call answering service. With this kind of system, making and changing appointments, billing, and redirecting urgent calls are all made easier.

Service-Based Companies

Have you ever called a plumber with an emergency only to be redirected to a simple voicemail? It’s no fun and you’re often left with a serious sewage issue. For that reason (and many more!) service-based companies like roofers, plumbers, electricians, exterminators, and even HVAC businesses should probably make use of an after hours call service. With this kind of answering service in place, it’s possible to effectively address customer needs and emergencies effectively. Not only that, but it’s possible to keep customers from seeking out another solution.

Any Growing Business

Whether you’re running a medical practice or a digital marketing company, any growing business can greatly benefit from an answering service. As your company gets busier and busier, it might become more difficult to answer every phone call and address every customer concern. Businesses lose almost $62 billion annually as a result of bad customer service. Don’t let yours fall victim to the same fate.

Why not start looking into answering services today? If you’re ready to reap all of the benefits 24 hour answering services have to offer, contact our team at A Better Answer today.