As a small business owner, you might have your hands full all the time. But if your hands are full, who can you trust to answer the phone if a customer or a vendor calls with a question? You might feel like the only things that get done right are the things you do yourself.

But what if you could have all of your calls answered in the same, professional way without ever having to be near the phone? That’s where a call answering service comes in. Here are just a few excellent reasons you should invest in call answering services.

Professional Appearance
Even when your employees have phone training, each of them is going to answer the phone a little bit differently. While it might not inhibit your professional appearance, it might not help it, either. If you want to make sure that every call is answered in the same detailed, professional manner, investing in answering services for small businesses could be the solution you’ve been looking for.

After-Hours Service
Your business might be your entire life, but you’re not going to answer the phone while you’re eating dinner with friends or while you’re sleeping. Call answering services allow you the liberty of leaving your business for the day or night and still being certain that every caller is going to find the exact information they’re looking for. And according to Forrester, telephone customer service has a 69% satisfaction rate among customers. That’s higher than many other online service avenues.

Customizeable
Still don’t think a phone answering service is right for you? Even if you sell a very specific set of services, that’s no problem. In fact, the vast majority of answering services give you complete control over customization. The ability to customize your answering service menus will guarantee that your customers can find what they’re looking for and be directed to the correct person with any questions.

Customer service is a key component for small businesses, and a phone answering service could very well be the next step to improving customer service all around.