An answering service is a business that is contracted by clients to receive and make calls on their behalf. They are becoming more and more prevalent, especially among large firms. These are some of the services you can get from a company that offers cheap answering service pricing. 1. They answer your calls and handle […]

In most business, you could argue that customers only remember how you made them feel. Health care is no different. Helping patients through illness is very personal. Knowing that businesses miss out on $62 billion worth of revenue due to negative customer experience, you must position your practice to win. A physician answering service gives […]

Any business professional will tell you that customer satisfaction is a primary factor in the success of their business. Having good customer relations and good accessibility to customers is key. Phone answering services provide a great means to this end. Here are six reasons why businesses should invest in an answering service. Placing Orders: Whether large […]

Although more companies today are doing business via email, social media, and apps, there is still a need for high quality, reliable telephone customer service. Even with the internet drawing and retaining more of the business-to-consumer traffic, as many as 80% of customers and potential customers still prefer to engage with a company’s customer service […]

Ninety-one percent, and increasing, of all U.S. citizens have their mobile device within reach 24/7. What does this mean for businesses? It means that they need to be more readily available than ever for customer calls. Utilizing a 24-Hour answering service allows customers to contact your small business at all times of day or night […]

The digital world of the 21st century has re-shaped the way we do business. Advancements in tech have created the instantaneous global communication that most of us rely on in our professional lives. Today, we conduct business remotely from all over the world. And while brick and mortar locations are still a big aspect of […]

Answering the phone when someone calls your business seems like a no-brainer. If a customer wants to speak with you, it’s important to answer! But what if a customer calls before you open or after you close for the day? Will you have a voicemail set up? Or will you take proactive measures to make […]

In the digital era, you might not think of your company’s answering services and phone systems as being all that important. However, this couldn’t be further from the truth; 80% of consumers prefer to contact customer service representatives over the phone. If you’ve been focusing on moving your customer service to other mediums, you could […]

Managing a doctor’s office or another type of medical center can be a bit chaotic, even under the best of circumstances. Between figuring out schedules, helping patients get proper care, and knowing when to redirect patients to other offices, there’s a lot to keep track of on a day-to-day basis. One service that can help […]

It’s no secret that customer service and phone answering services are important for your business to succeed. Staying on top of customer needs keeps your customers satisfied and keeps you ahead of the competition. But what about more specialized industries where customer interactions and concerns are a bit more complicated? How do medical answering services […]