When you think of customer service, generally the medical industry isn’t the first field that comes to mind. However, customer service is incredibly important for any medical practice, especially in the era of online reviews and urgent care clinics. Poor customer service in the front office will impact your patients’ experiences with the health care […]

In general, having an after hours phone service is a good idea for businesses; it makes sure that any potential customers are responded to quickly and not left waiting. But does your business really need a 24 hour live answering service, or is having your answering service working all night a bit too much? Here’s […]

Customer service is a crucial cornerstone to a wide variety of businesses. Often, it’s more than just good business practice for keeping customers around; it can actually bring in more revenue for your company. Two-thirds of consumers would be willing to spend more with a particular company, as much as 13% more on average, following […]

Cell phones and smartphones nowadays are an incredibly common sight; it’s almost strange to see someone without a cell phone. People are more connected than ever, largely thanks to the prevalence of cell phones and the Internet. In a digital era where everyone is connected nearly all of the time, what do cell phones mean […]

Calling customers and handling customer interactions over the phone can be frustrating sometimes; they may be upset, rude, or outright mean on any given day. If you’re frustrated by managing customer phone calls, there might be a few steps you can take to make it easier on yourself while also improving your customer service. Follow […]

In the era of texting, Twitter, and Facebook, it seems like more and more people are opting for communicating entirely online. It’s easier than ever for businesses to manage most of their customer service digitally, if not all of it. But believe it or not, managing your phones is still just as important today as […]

Millennials, a famously phone call-averse generation, has grown into the largest adult demographic in the United States. Millennials are notorious for preferring text, in-person, and even email communication over a phone call. A press release from UK’s O2 shows that making phone calls are only the fifth most used application on smart devices, behind Internet […]

With the proliferation of mobile phones becoming more prevalent than ever, it’s important to make sure your business has its after hours telephone answering service set up and optimized to provide the best customer service possible. Here are five tips to make your after hours phone answering service the best experience possible for your customers: […]

One of the many ironies of law is that a lawyer can be sued by their client. Here are some steps you can incorporate throughout the case process that help keep you and your client on the same page and less likely to end your professional relationship with an unfortunate malpractice suit. Engagement Letter When […]

As a professional answering service, the folks at A Better Answer know that there is a right and a wrong way for a phone call to go. We get it — talking on the phone can be difficult. But take these important tips from the professionals to make your own phone calls go smoothly. We […]