Attorneys work all hours on a number of cases at any given time. Clients are constantly seeking a lawyer out, having emergencies at any time of day. You’ve got your hands full. Have you or your firm’s office ever considered a 24 hour message center and call answering services to streamline things? Here are some […]

Every business struggles at one time with getting new customers through their door, and doctor’s offices are no exception. However, marketing a doctor’s office presents unique challenges, as you can’t create demand where it doesn’t exist. If your office is currently struggling to find ways to attract more patients, here are a few tips. Train […]

Customer service can make or break a company, regardless of the quality of the products or services you offer. Whether you’re struggling with complaints or simply want to streamline your customer experience, try integrating these three options into your small business’s operations. 1. Use a 24 hour answering service Even if you post your hours […]

Before we dive in, let’s talk about what exactly these phone services are. A professional phone answering service is one that offers telephone answering and voice mail services. These services are available to a variety of industries, and customization is available. Customer service that takes place over the phone has the highest satisfaction compared to […]

There are a number of benefits to hiring an answering service for your company. It takes the stress out of answering the phone and will allow all of your customers to be heard, whether you are available or not. When many people consider hiring an answering service, they’re often a little skeptical due to myths […]

Many business owners might realize that it’s hard to balance running the business with doing day-to-day tasks like answering the phone. So, if there was a way to help alleviate any of that stress, would you do it? In order to cut back on the worry of having to constantly answer the phones, many business […]

If you own a business, you surely know that there are answering services available to you and your customer service team. However, it might seem like something that is unnecessary for your company. The fact that it might seem like an unnecessary luxury is among many misconceptions of call answering services. Let’s take a look […]

Up to two-thirds of consumers say they’d be willing to spend up to 13% more money on businesses with excellent customer service. However, with today’s modern technology consumers have a higher expectation of excellent customer service. Consumers expect quicker responses to phone calls and emails, which can be challenging for businesses with limited employees. For […]

When it comes to running your company, customer service is key. But here’s something you didn’t know: a 2016 Forbes report found that businesses are losing $62 billion per year due to bad customer service. And, too often, poor business answering services are a significant part of this loss. When your customers are constantly left […]

If you’re a small business owner, then you’re probably wearing several dozen hats on any given day. You’re the person in charge, the manager of your employees (including your managers), the problem solver in chief, and if you’re particularly involved in day-to-day operations, you might even be taking customer service calls. You can be overworked, […]