No matter your industry, you probably know that the customer reigns supreme. Even if they aren’t always right, they need to be treated with respect and care. After all, it’s way more cost-effective to do what you can to make a current customer happy than to gain a replacement patron. Still, U.S. brands lose nearly […]

Running a business can be quite rewarding, but it can also be extremely difficult. You, as the owner, have to ensure that your company is earning money, your employees and customers are happy, the financial and legal aspects are taken care of, and you must oversee virtually every other aspect of business. Because of all […]

24 hour answering service, business answering services and call answer services are solutions to one of the most difficult problems a company can face: not being able to get to the phone. If a customer or client wants to discuss their issues or have a business deal to discuss with a particular company, they don’t […]

As a small business owner, you might have your hands full all the time. But if your hands are full, who can you trust to answer the phone if a customer or a vendor calls with a question? You might feel like the only things that get done right are the things you do yourself. […]

We all know that customer service is the backbone of any successful business. Even with the rise of social media, a full 80% of consumers prefer to contact customer service reps over the phone. With this in mind, it is crucial to invest in business answering services for your company as a way to establish and keep contact with your customers out of business hours.

We all know how important communication is for a business and its customers. After all, if your customers are not able to reach you with their questions

With 91% of U.S. citizens keeping their mobile devices within reach at all times, people are more plugged in to their devices than ever before.

Running a business is a lot of work. With all the resources available nowadays, businesses come and go more than ever before, so it’s even more difficult to stand out as one of the best.

Every business owner understands that customer service is important, but many underestimate just how powerful that connection can be. Even a simple, cheap answering service to staff your phone lines may drastically

If you’re still hesitant about hiring a phone answering service or an after hours call service, it may be time to take a step back and reexamine your doubts. There are a number of misconceptions out there about what exactly modern telephone answering services are and what they really do. And the truth behind these […]