One of the most difficult obstacles many small business owners face is how to handle growth. While expanding transactions and gaining new customers is always good,

When your business that closes down at the end of the day, but needs representation and customer service 24 hours a day, what do you do? Hire after hours answering services, of course. Their qualified professionals will staff your phones and guide customers, make referrals

Do you feel like work never ends? For some people, that’s not an exaggeration. Even though you may be passionate about your job, it’s important to find balance in life.

Small business owners know that time is money — and there’s never quite enough of it to go around. When you’re trying to both grow your business and retain control over as much of your management…

Even though 91% of all American citizens have their mobile device within reach 24/7, it just isn’t convenient to answer a phone call sometimes. That is where the magic of voicemail comes in.

Growing your local customer base can be a challenge, so if you’re lucky enough to have clients all over the country, you shouldn’t take it for granted.

Have you ever walked into your office early in the morning, listened to your voicemail, and realized you could have made a huge sale if you had just picked up the phone? Every single one of your customers adheres to a different schedule

Your company’s customer service is one of the most important parts of the process of acquiring and maintaining a solid customer base. From the initial sale to issues with a dysfunctional product or dissatisfied customer..

Small business owners have enough on their plate as it is, and dealing with customers outside of normal office hours is probably the last thing you want to do. Between paying bills, dealing with daily operations, and networking, most small business owners don’t even have time to sleep, let alone answer customer service calls.

No matter what type of business you’re involved in, you likely have customers that call your office at all hours of the day. Everybody has a different schedule, and you never know when one of your most valuable customers or patients will have an urgent concern.