Have you ever walked into your office early in the morning, listened to your voicemail, and realized you could have made a huge sale if you had just picked up the phone? Every single one of your customers adheres to a different schedule, and your company needs to be prepared to help them at all hours of the day.

With a professional office answering service, you can ensure that your customers’ questions and concerns are answered immediately by a real person. People absolutely hate hearing a voicemail when they call a business, and they dislike scripted responses even more. Office answering services provide your customers with that sense of human interaction that they ultimately desire, and it could be the difference between losing and gaining a sale.

Every company in the world should take advantage of a 24-hour answering service, but offices in particular stand to benefit from a live answering service. Here are just three of the many reasons to invest in an office answering service for your business:

• Get some time to yourself
  Even the biggest “workaholics” on the planet need some time to themselves every once in a while, particularly after a hard day’s work. If you’re forced to sleep with your phone in fear of a customer calling during the night, it’s time to invest in an office answering service. About 91% of all U.S. citizens have their mobile device within reach 24/7, so you never truly know when that next important phone call will come.
• Show customers you care
  While some business owners assume that a scripted voicemail can handle all of their late-night calls, this couldn’t be further from the truth. In fact, this can turn a customer off to the point where they no longer wish to do business with you. Heavily scripted calls eliminate two elements that are essential to the customer service experience: empathy and emotion. Professional answering services feature real people who can have a real conversation with your customers to get to the bottom of their questions.
• Establish brand loyalty
  U.S. brands are losing a staggering $41 billion each year due to poor customer service, and you cannot afford to let your company become the next victim of this bad habit. If you wish to keep customers around for more than one purchase, you need to exhibit exceptional customer service at every turn. An office answering service could potentially keep one of your customers from leaving, and that customer could end up buying your products for the next 40 years.

Running a business is impossible without a bit of help, and this is particularly true when it comes to answering calls from customers. Get in touch with an experienced office answering service to let your customers know how much you really care about them.