One of the most difficult obstacles many small business owners face is how to handle growth. While expanding transactions and gaining new customers is always good, the question remains: Should you hire new help to meet the growing demand, or should you try to tackle everything yourself to keep costs to a minimum?

Fortunately, there’s a way you can get the best of both worlds. An answering service for small businesses can outsource some of the work of dealing with clients and customers, leaving you more time to focus on getting work done. Here are some of the additional perks you’ll discover from hiring phone answering services:

• The Human Connection: Many people turn to voicemail when they want to screen calls, but that can be a big mistake for service-oriented businesses. In fact, 80% of people will hang up on a business if they get a voicemail. Instead, a call answering service can deliver a real human voice on the receiving end of the phone. It sounds like a small detail, but it can make a big difference.
• Lasting Impressions: Additionally, that human touch can go a long way in crafting your business brand. A company that employs real people and is committed to true customer service speaks volumes about its customer relations and priorities in transactions.
• More Efficiency: When you’re not tied up answering or screening menial phone calls, you can spend your time working on the other aspects of your business. In the end, not everything can be outsourced; no matter how big you grow, you’ll want your small business to remain a part of “you.”

• Peace of Mind: Try as you might, you can’t be on the job 24/7. Rest assured that you won’t miss any important calls or messages while you’re busy living your life, because a good answering service for small businesses will be able to handle those messages for you.

You might be the sole owner of your business, but that doesn’t mean you have to go it alone. When it’s time to expand, trust your calls to a telephone answering service that can help you carry the load.