The Startel system, computer equipment, is designed to assist proficient tele-receptionists. A pneumonic key system types entire phrases by mere touch of a special key. An operator types a “w” which prints “will call back” to the screen or “g” prints “gone for the day”, saving hundreds of key strokes and time taking a call.

The ABA tele-receptionists learn the skills of telephone answering services by taking and dispatching messages via live communication.  An ABA team member must show proficient communications skills so needed to take complete and accurate information from the caller.  Callers rely on the ABA tele-receptionist to take a thorough message and get the assurance their message will be communicated in a timely manner.

As companies provide “work from home” environment, ABA is important for this segment of communications. Most often employees who work from home are sales managers, often off on sales travel, and rely on ABA to get important messages, determine which call should be immediately forwarded via text and what can be faxed or e-mailed at a specific time of the day.

ABA offers service agreements to large manufacturers and service organizations. Several of the nation’s well-known corporations entrust their after hours services and parts programs to the tele-receptionists at A Better Answer. A call answered by an ABA tele-receptionist, message taken and connected to the client’s afterhour personnel generally is less than two (2) minutes.

During the job interview, key questions are asked of applicants, basically, looking for answers that indicate the person’s ability to follow directions. Every client has a specific need for pre-determined message information. Consequently, request for information is different on every account and directions on every account must be followed. Once hired, the applicant works several days one-on-one with the training director. If by the second day, the trainee meets the outline or learning path, it usually means that person will succeed in the job. Generally a new employee starts taking non-emergency messages with three to five days after starting. Another week is necessary to get the employee ready for the complicated large industry and medical emergency calls.

It takes a special kind of person to listen attentively to a caller’s medical emergency, take specific information and dispatch it to the medical person accepting calls. The caller’s information must be accurate and dispatched in a timely manner. ABA tele-receptionists must pass a rigid training program before taking messages to ensure excellent medical answering service.

The Centurisoft voicemail program was designed by a tele-communications executive. By far, it is our educated opinion that the Centuri offers versatile programs that fit the needs of businesses, tradesmen and the medical profession.

ABA staff members work from a central office, guaranteeing full 24-hour coverage 365 days a year. “The lights never go out at A Better Answer” is a slogan that clearly delivers the message that ABA is a full service company operating in the best interests of their clients.