If you’re still hesitant about hiring a phone answering service or an after hours call service, it may be time to take a step back and reexamine your doubts. There are a number of misconceptions out there about what exactly modern telephone answering services are and what they really do.

And the truth behind these myths may surprise you.

Myth #1: I Can’t Afford an Answering Service.

Instead of thinking about an answering service as an additional expense, you should be thinking about it as a worthwhile investment. The time you’ll save by delegating customer service calls to an answering service can be better spent focusing on building your business and attending to the hands-on details that truly matter. Additionally, your clients’ confidence that they can reach a real human on the other end of a phone at any time will increase customer satisfaction and loyalty, adding integrity to your brand.

Myth #2: The Calls Will Be Too Scripted.

The best answering service representatives understand that heavily scripted calls are not always the best approach. In fact, scripts sometimes risk eliminating two of the most important facets of quality customer service — emotion and empathy. While you may build a scripted guide for your call services, you can rest assured that receptionists will provide service on an interactive human level, not terse robotic responses.

Myth #3: I’ll Miss Something Important.

Your answering service representatives will know when and where to forward messages, calls, faxes, or other important information without skipping a beat. The best answering services strike the right balance between relieving you of the unnecessary burden of incoming customer calls while always passing on the information you need to stay informed and in touch with your entire customer base.

Don’t let myths and misconceptions deter you from hiring the best answering service. Instead, let us start saving your business time, money, and stress. For the best answering service solutions, find a company you can trust with your calls and customer service dealings — one that feels less like outsourcing, and more like an extended branch of your own brand. When you realize the difference an answering service can make, you’ll wonder why you didn’t make the call sooner.